JETSTAR was forced to cancel 10 flights after a glitch in its computer check-in system sparked long delays for passengers across .The problem was caused by a Telstra outage yesterday at 1.30pm (AEDT) which forced staff to handle check-in manually. causing huge delays in every airport in Australia lasting about 2½ hours.As a result, some flights into and out of airports with strict night curfews - such as Sydney - had to be cancelled, a Jetstar spokeswoman said.“There was a power surge at the Telstra exchange which houses our service and our check-in systems went down,” Simone Pregellio said.”Therefore we had to manually check in passengers for flights, which is obviously a timely exercise, which delayed services.”We operate over 165 return services a day, but we did have to cancel 10 services - eight in Sydney - as a result of the system outage.”All affected passengers would be put up in hotels, she said.
“If they have to stay overnight somewhere we are accommodating them at our expense,” she said.”We’ve looked at the Jetstar network, the Qantas network and all other airlines to try and get them to their end destination as soon as possible.”Ms Pregellio said customers had been understandably frustrated with the delays, but that Jetstar employees had been working hard to minimise the disruption.The problem has been resolved and all flights are operating normally.
“If they have to stay overnight somewhere we are accommodating them at our expense,” she said.”We’ve looked at the Jetstar network, the Qantas network and all other airlines to try and get them to their end destination as soon as possible.”Ms Pregellio said customers had been understandably frustrated with the delays, but that Jetstar employees had been working hard to minimise the disruption.The problem has been resolved and all flights are operating normally.
